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This could be from any ward/theater/critical care. -Two orderly teams. We are focussing on the non-maternity team. -Transfers are scheduled using an online booking system by the MRT imagers. -Bookings may not be communicated correctly, but we will assume they are for the purposes of this project -The booking system is known as INFRA -The time taken for the radiography procedures is relatively reliable, the main variability is in the set-up times for different patients, which depends on the condition of the patient. -Approximately 2/3 of patients can be taken by orderlies on their own, and around 1/4 or more require the presence of a transit nurse due to the condition of the patient. -Specific nurses are assigned to be transit nurses for a particular shift. The ratio of transit nurses to orderlies is around 1:4. -The target is for a patient to reach their destination within 15 minutes of the scheduled time. -As a measure of the arrival time, we use the time the orderly calls the dispatcher to report the job completed-assume that this is the arrival time, no delay from orderly. -Dispatcher will schedule MRIs in preference to X-rays -Return+transit jobs are handled by the same scheduler -Need to do return jobs-if too many people are left waiting then beds fill up and people cannot be transferred into Radiology. -Possible thing to explore with simulation: what happens if the orderly stays with the patient throughout the radiology procedure -First step in simulation-use historical data. <!--[if !mso]> <style> v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style> <![endif]--><!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> 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<v:shapetype id="_x0000_t176" coordsize="21600,21600" o:spt="176" adj="2700" path="m@0,qx0@0l0@2qy@0,21600l@1,21600qx21600@2l21600@0qy@1,xe"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="val #0"/> <v:f eqn="sum width 0 #0"/> <v:f eqn="sum height 0 #0"/> <v:f eqn="prod @0 2929 10000"/> <v:f eqn="sum width 0 @3"/> <v:f eqn="sum height 0 @3"/> <v:f eqn="val width"/> <v:f eqn="val height"/> <v:f eqn="prod width 1 2"/> <v:f eqn="prod height 1 2"/> </v:formulas> <v:path gradientshapeok="t" limo="10800,10800" o:connecttype="custom" o:connectlocs="@8,0;0,@9;@8,@7;@6,@9" textboxrect="@3,@3,@4,@5"/> </v:shapetype><v:shape id="_x0000_s1029" type="#_x0000_t176" style='position:absolute; left:8115;top:2859;width:2490;height:1814'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Radiologist books appointment for a patient. Appointments arrive randomly or pre-determined?<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1030" type="#_x0000_t176" style='position:absolute; left:8145;top:11604;width:2490;height:780'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Orderly travels to patient (randomness)<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1031" type="#_x0000_t176" style='position:absolute; left:4740;top:9332;width:2490;height:795'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Wait until an orderly is free.<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1032" type="#_x0000_t176" style='position:absolute; left:8145;top:5350;width:2490;height:1124'> <v:textbox style='mso-next-textbox:#_x0000_s1032'> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Appointment scheduled into list by dispatcher.<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1033" type="#_x0000_t176" style='position:absolute; left:8115;top:13134;width:2490;height:1170'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Orderly takes patient to their destination (randomness)<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shapetype id="_x0000_t4" coordsize="21600,21600" o:spt="4" path="m10800,l,10800,10800,21600,21600,10800xe"> <v:stroke joinstyle="miter"/> <v:path gradientshapeok="t" o:connecttype="rect" textboxrect="5400,5400,16200,16200"/> </v:shapetype><v:shape id="_x0000_s1034" type="#_x0000_t4" style='position:absolute; left:8145;top:8799;width:2460;height:1920'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Are there any free orderlies?<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shapetype id="_x0000_t202" coordsize="21600,21600" o:spt="202" path="m,l,21600r21600,l21600,xe"> <v:stroke joinstyle="miter"/> <v:path gradientshapeok="t" o:connecttype="rect"/> </v:shapetype><v:shape id="_x0000_s1035" type="#_x0000_t202" style='position:absolute; left:7421;top:9256;width:619;height:502;mso-width-relative:margin; mso-height-relative:margin'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal>No</p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1036" type="#_x0000_t202" style='position:absolute; left:8741;top:10869;width:634;height:474;mso-width-relative:margin; mso-height-relative:margin'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal>Yes</p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1037" type="#_x0000_t176" style='position:absolute; left:8310;top:14904;width:2085;height:690'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Orderly is freed.<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1038" type="#_x0000_t32" style='position:absolute; left:3465;top:9758;width:1275;height:0;flip:x' o:connectortype="straight"/> <v:shape id="_x0000_s1039" type="#_x0000_t32" style='position:absolute; left:3465;top:9758;width:0;height:2212' o:connectortype="straight"/> <v:shape id="_x0000_s1040" type="#_x0000_t32" style='position:absolute; left:3465;top:11970;width:4680;height:0' o:connectortype="straight"> <v:stroke endarrow="block"/> </v:shape><v:shape id="_x0000_s1041" type="#_x0000_t32" style='position:absolute; 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<v:shapetype id="_x0000_t176" coordsize="21600,21600" o:spt="176" adj="2700" path="m@0,qx0@0l0@2qy@0,21600l@1,21600qx21600@2l21600@0qy@1,xe"> <v:stroke joinstyle="miter"/> <v:formulas> <v:f eqn="val #0"/> <v:f eqn="sum width 0 #0"/> <v:f eqn="sum height 0 #0"/> <v:f eqn="prod @0 2929 10000"/> <v:f eqn="sum width 0 @3"/> <v:f eqn="sum height 0 @3"/> <v:f eqn="val width"/> <v:f eqn="val height"/> <v:f eqn="prod width 1 2"/> <v:f eqn="prod height 1 2"/> </v:formulas> <v:path gradientshapeok="t" limo="10800,10800" o:connecttype="custom" o:connectlocs="@8,0;0,@9;@8,@7;@6,@9" textboxrect="@3,@3,@4,@5"/> </v:shapetype><v:shape id="_x0000_s1029" type="#_x0000_t176" style='position:absolute; left:8115;top:2859;width:2490;height:1814'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Radiologist books appointment for a patient. Appointments arrive randomly or pre-determined?<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1030" type="#_x0000_t176" style='position:absolute; left:8145;top:11604;width:2490;height:780'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Orderly travels to patient (randomness)<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1031" type="#_x0000_t176" style='position:absolute; left:4740;top:9332;width:2490;height:795'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal align=center style='text-align:center'><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Wait until an orderly is free.<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1032" type="#_x0000_t176" style='position:absolute; left:8145;top:5350;width:2490;height:1124'> <v:textbox style='mso-next-textbox:#_x0000_s1032'> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Appointment scheduled into list by dispatcher.<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1033" type="#_x0000_t176" style='position:absolute; left:8115;top:13134;width:2490;height:1170'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Orderly takes patient to their destination (randomness)<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shapetype id="_x0000_t4" coordsize="21600,21600" o:spt="4" path="m10800,l,10800,10800,21600,21600,10800xe"> <v:stroke joinstyle="miter"/> <v:path gradientshapeok="t" o:connecttype="rect" textboxrect="5400,5400,16200,16200"/> </v:shapetype><v:shape id="_x0000_s1034" type="#_x0000_t4" style='position:absolute; left:8145;top:8799;width:2460;height:1920'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Are there any free orderlies?<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shapetype id="_x0000_t202" coordsize="21600,21600" o:spt="202" path="m,l,21600r21600,l21600,xe"> <v:stroke joinstyle="miter"/> <v:path gradientshapeok="t" o:connecttype="rect"/> </v:shapetype><v:shape id="_x0000_s1035" type="#_x0000_t202" style='position:absolute; left:7421;top:9256;width:619;height:502;mso-width-relative:margin; mso-height-relative:margin'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal>No</p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1036" type="#_x0000_t202" style='position:absolute; left:8741;top:10869;width:634;height:474;mso-width-relative:margin; mso-height-relative:margin'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal>Yes</p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1037" type="#_x0000_t176" style='position:absolute; left:8310;top:14904;width:2085;height:690'> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Orderly is freed.<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:shape><v:shape id="_x0000_s1038" type="#_x0000_t32" style='position:absolute; left:3465;top:9758;width:1275;height:0;flip:x' o:connectortype="straight"/> <v:shape id="_x0000_s1039" type="#_x0000_t32" style='position:absolute; left:3465;top:9758;width:0;height:2212' o:connectortype="straight"/> <v:shape id="_x0000_s1040" type="#_x0000_t32" style='position:absolute; left:3465;top:11970;width:4680;height:0' o:connectortype="straight"> <v:stroke endarrow="block"/> </v:shape><v:shape id="_x0000_s1041" type="#_x0000_t32" style='position:absolute; left:9375;top:4673;width:0;height:677' o:connectortype="straight"> <v:stroke endarrow="block"/> </v:shape><v:shape id="_x0000_s1042" type="#_x0000_t32" style='position:absolute; left:9375;top:6474;width:0;height:810' o:connectortype="straight"> <v:stroke endarrow="block"/> </v:shape><v:shape id="_x0000_s1043" type="#_x0000_t32" style='position:absolute; left:7200;top:9758;width:915;height:0;flip:x' o:connectortype="straight"> <v:stroke endarrow="block"/> </v:shape><v:shape id="_x0000_s1044" type="#_x0000_t32" style='position:absolute; left:9375;top:12384;width:0;height:750' o:connectortype="straight"> <v:stroke endarrow="block"/> </v:shape><v:shape id="_x0000_s1045" type="#_x0000_t32" style='position:absolute; left:9375;top:14304;width:0;height:600' o:connectortype="straight"> <v:stroke endarrow="block"/> </v:shape><v:roundrect id="_x0000_s1046" style='position:absolute;left:8145; top:7284;width:2490;height:1056' arcsize="10923f"> <v:textbox> <![if !mso]> <table cellpadding=0 cellspacing=0 width="100%"> <tr> <td><![endif]> <div> <p class=MsoNormal><span lang=EN-NZ style='mso-ansi-language:EN-NZ'>Time of scheduled patient transit reached<o:p></o:p></span></p> </div> <![if !mso]></td> </tr> </table> <![endif]></v:textbox> </v:roundrect><v:shape id="_x0000_s1047" type="#_x0000_t32" style='position:absolute; left:9375;top:8340;width:0;height:459' o:connectortype="straight"> <v:stroke endarrow="block"/> </v:shape></v:group></v:group><![endif]--><!--[if !vml]--><br /><!--[endif]--> * FlowChart.JPG: <br /> <img src="%ATTACHURLPATH%/FlowChart.JPG" alt="FlowChart.JPG" width='960' height='924' />
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2010-12-07 - 23:32
NickSimmons
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Topic revision: r7 - 2010-12-07
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NickSimmons
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